Prakash & Vinu from Kent UK

Dear Ms. Nimali
Having planned to visit Sri Lanka past 2 years we had gathered quite a bit of information & proceeded to finalize our itinerary for our annual vacation 2012. As a thumb rule we obtained quotes & proposals for our summer vacation from local operators in Dubai & Sri Lanka, Gateway Lanka Tours being one of them
At the outset we were taken care of by Mr. Priyantha who responded with absolute fantastic service in terms of helping us revise and draft our summer vacation plans in detail displaying highest professionalism by ensuring patience at all times and submitting revise itineraries with different options in a fast and accurate way Having selected Gateway Lanka Tour’s proposal we were a little apprehensive on How the Next Steps will be upon landing……………
Here we would like to acknowledge the service rendered by Mr. Lakhsman ( Lucky) whose brilliant knowledge of the nation’s history, road map & pleasant manners were a rare delight Lucky demonstrated total professionalism being so very courteous , patient and a team player at all times
Always available at short notice whatever the time of the day or night he was always smiling & displayed true ethical behavior taking care of both his customers and company’s reputation. Through the whole journey it was important to note that he drove the Van within the stipulated road speed limits never exceeding & driving the company vehicle as one would drive their own so very carefully
Every day morning it was a pleasant sight to see the Van so neat and clean & Lucky’s love for his nation & the work he does
To summarize this letter is being written & marked to you considering these day we see (humans) customers complaining at the drop of the hat but rarely taking out time to appreciate the good things in life
Your organization indeed has been blessed with talented team players & it is important that you take into account their hard disciplined & passionate levels of service by rewarding them in any suitable way possible.
Lucky made our summer vacation truly a Remarkable Enjoyable Holiday! Thank You All & surely will recommend Gateway Lanka Tours to all our friends.


July 2, 2013